1. Introduction
Property 24 EG (“we”, “our”, or “us”) is committed to protecting your privacy and ensuring that your personal information is handled securely and in accordance with applicable Egyptian data protection regulations.
This Privacy Policy explains:
- What personal information we collect
- How we collect and use your information
- How we share and store your information
- Your rights and choices
By accessing our website, mobile applications, or any service provided by Property 24 EG (collectively, the “platforms”), you agree to the practices described in this Privacy Policy.
We may update this Privacy Policy from time to time, and the most recent version will always be available on our platforms.
2. Personal Information We Collect
As the “data controller,” Property 24 EG determines the purposes and means of processing the personal information we collect about you.
“Personal information” refers to any data that identifies you or can be linked to you.
We may collect the following categories of information:
a. Information You Provide to Us
When you interact with our platforms, you may provide information such as:
- Full name
- Email address
- Phone number
- Address
- Nationality
- Residency status
- Date of birth
- Identification documents (e.g., national ID or passport)
- Contact forms sent to real estate agents
- Inquiries made through WhatsApp, phone calls, or social media
- Preferences regarding property types, budget, and location
- Any additional information you choose to share with us voluntarily
b. Information Related to Your Use of Our Website
This may include:
- IP address
- Device information
- Browser type
- Date and time of your visit
- Pages viewed
- Navigation patterns and interaction data
- Referral sources
c. Payment & Financial Information
If you process any payments or bookings through us, we may collect:
- Billing details
- Payment card information (handled securely through third-party payment processors)
- Transaction history
d. Information from Third Parties
We may receive information from:
- Real estate developers
- Partner agents and brokers
- Marketing partners
- Advertising networks
- Banks (for property financing inquiries)
- Publicly available sources
3. How We Collect Information
We may collect your information through:
- Direct interactions (forms, calls, WhatsApp messages, emails)
- Account registration
- Property inquiries made on our platforms
- Social media interactions
- Cookies and tracking technologies
- Third-party partners and service providers
4. How We Use Your Information
We use your information for the following purposes:
- To provide and improve our real estate services
- To respond to your inquiries and connect you with agents or developers
- To facilitate communication between you and property sellers or brokers
- To send property alerts, updates, offers, and relevant notifications
- To personalize your experience on our platforms
- To process payments and verify information where required
- To communicate with you for customer support purposes
- For internal statistics, analytics, and service improvement
- To comply with legal and regulatory requirements
- To conduct marketing activities where permitted
5. Legal Basis for Processing Your Information
We may process your information based on:
- Your consent
- Performance of a contract or steps prior to entering one
- Our legitimate business interests, such as improving services or marketing
- Legal obligations under Egyptian law
- Information you have made publicly available
6. Sharing Your Information
We may share your personal information with:
- Verified real estate agents, brokers, and developers
- Business partners assisting in providing services
- Third-party service providers (IT systems, hosting, marketing tools, payment processors)
- Professional advisors (lawyers, auditors, consultants)
- Financial institutions if you request mortgage-related services
- Government authorities when required by law
- Any buyer or investor in the event of a business transfer or sale
All third-party partners are required to handle your data safely and use it only for the agreed purpose.
7. International Transfers
Your information may be stored or processed outside Egypt.
Whenever we transfer your data internationally, we take appropriate measures to ensure your information remains protected.
8. Security of Your Information
We implement appropriate technical and organizational measures to protect your information from:
- Unauthorized access
- Loss
- Alteration
- Misuse
However, transmission over the internet is not entirely secure. Any data shared with us is done at your own risk.
You are responsible for keeping your account password confidential.
9. How Long We Keep Your Information
We retain your personal information only as long as necessary:
- To provide our services
- To comply with legal obligations
- To resolve disputes
- To maintain business records
Retention periods depend on the type and purpose of the data.
10. Your Rights
Depending on applicable laws, you may have the right to:
- Request access to your personal data
- Request correction of inaccurate information
- Request deletion of your data
- Restrict or object to processing
- Withdraw previously given consent
- Request data portability (where applicable)
To exercise any of these rights, you may contact us at the email listed below.
We may require identity verification to process your request.
11. Marketing Preferences
You may opt out of marketing communications at any time by:
- Clicking the “unsubscribe” link in our emails
- Contacting us directly
- Adjusting your account preferences
Cookies preferences can be managed through your browser settings.
12. Links to Third-Party Websites
Our platforms may contain links to external websites that we do not control.
We are not responsible for the privacy practices of these third parties.
We encourage you to review the privacy policies of any website you visit.
13. Privacy of Minors
Our services are not intended for children under the age of 18.
We do not knowingly collect personal information from minors.
If you believe a minor has provided information to us, please contact us so we can delete it
14. Updates to This Privacy Policy
We may modify this Privacy Policy from time to time.
Changes become effective immediately once published on our platforms.
If required by law, we will notify you of significant updates.
15. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
Property 24 EG – Data Protection Office
Hurghada, Red Sea, Egypt
Email: info@property24eg.com
